Inspector General of Police Punjab Rao Sardar Ali Khan has said that the complaints received from citizens on IGP Complaint Center 1787 and Prime Minister’s Delivery Portal (PMDU) through call, SMS, e-mail, post and other sources must be fixed within stipulated time. In this regard, if citizen is not satisfied with the legal action taken on his complaint, he should not file his complaint. Rao Sardar Ali Khan said that he was personally monitoring 1787 IGP Complaint Center and PMDU portal to further improve the performance of police. In the light of the instructions of IG Punjab, AIG complaints Asad Sarfraz Khan chaired a meeting at Central police office. In this meeting, focal persons of 1787 IGP complaint cell and Prime Minister’s Delivery Portal were directed to take immediate steps to further improve process of resolving public grievances.
He said that immediate action should be taken in redressal of grievances including delay in registration of cases, change of investigation and other grievances so that there would be no shortcoming in resolving citizens issues and timely delivery of justice.
He said that weekly performance of Complaint Center 1787 and Prime Minister’s Delivery Portal will be presented to IG Punjab. Briefing about the details of complaints received on IGP Complaint Center 1787 and Prime Minister’s Delivery Portal, AIG Complaints said that so far this year 112793 complaints have been received on IG Punjab Complaint Center 1787 in which Punjab Police teams have completed proceedings on 94768 complaints whereas the rest of complaints are in last phase of processing and steps are being taken to address them on priority basis. Likewise, 81644 complaints have been received by Punjab Police on PMDU this year and legal action has been completed on 76646 complaints. The remaining complaints are in the last phase of legal proceedings. AIG complaints directed focal persons to take quick actions on citizens complaints so that trust between police and public may be strengthened. He added that those responsible for any violation with respect to devised SOPs will be held accountable.
