A court case has been filed against a beauty salon located in Karachi’s Zamzama area after the salon took advance payment from a client and refused to return it without providing any service.
According to the petition filed at the Consumer Protection Court, South, the petitioner’s daughter was about to get married before the Covid-19 lockdown and booked the salon’s bridal makeup services.
The petitioner, who is the bride’s father, said the beauty salon took payment in advance, but was shut down because of the coronavirus lockdown earlier this year.
As a result, the petitioner’s daughter could not get her makeup done from the salon on her wedding day.
When the petitioner approached the salon and demanded it return the payment, since the salon did not provide any service to his daughter, the salon refused to pay back the amount.
“The owners of the salon told us they would not return the payment at any cost,” the petitioner said. “When my daughter did not get her makeup done from the salon, what are they charging us for?”
The petitioner also claimed that the salon staff misbehaved with him when he demanded the money back, adding that legal action must be taken against the salon for violating consumers’ rights.
Upon hearing the petition, the Consumer Protection Court, South, has asked the salon to submit a response to the petition.
The salon asked the court for an extension upon which the court directed it to submit a response by January 7, 2021.
