Please refer to the news item ‘PTCL poor internet and phone service in Sukkur’ by Mr. Abdul Mateen Mahar published in ‘Daily Times’ dated 17-09-18.
We have investigated this matter with our region and no major disruption has been reported either in PTCL internet or telephone service. Thus, this story is either based on random single customer complaint or has been exaggerated into the subject news item.
As it is baseless and untrue which directly impacts the good repute of the organization, it is requested to inform the reporting staff to get the true picture on the issue before publishing the story from the undersigned and check the current status and authenticity of the news.
Furthermore, in case of any complaints, PTCL requests the customers to dial its 24-hour Helpline 1218 for timely response. In addition, customers can also go to PTCL’s website www.ptcl.com.pk, PTCL Touch mobile application or social media platforms like Facebook and Twitter for further information or queries.
Customers are at the centre of all our activities. Our primary focus is always customers’ ease and convenience, providing an all-inclusive support service. As part of our strategy to provide reliable, resilient and fast internet services, we have embarked upon a comprehensive Network Transformation project. This will allow our customers to experience and enjoy reliable high speed internet.
Published in Daily Times, September 18th 2018.
