The Federal Ombudsman’s Regional Office DI Khan has resolved 799 cases under the Informal Resolution of Disputes (IRD) mechanism during 2023, which is the highest figure of any regional office in the country.
It was stated by the Senior Investigation Officer of Federal Ombudsman (Wafaqi Mohtasib Secretariat) Regional Office DI Khan Imran Khan while talking to APP here on Monday.
He informed that IRD started in April 2022, was a mechanism under which the Ombudsman office plays a mediation role in resolving disputes even out of its jurisdiction. Moreover, he said, the regional office DI Khan has disposed of about 4961 cases out of a total of 5391 registered complaints received during last year with an 80 per cent success ratio. He also mentioned that the Complaints Collection Center, Wana which was established in December 2022 has disposed of 2067 cases out of a total of 2255 registered complaints with a 95 per cent success ratio during the same period.
