Apropos the news item titled ‘Disruption of internet and phone service in Khairpur’ published in Daily Times on September 19, 2018, the PTCL has clarified that there was no service disruption or outage reported in the area.
“In case of any complaints, PTCL requests the customers to dial its 24-hour helpline 1218 for timely response. In addition, customers can also go to PTCL’s website www.ptcl.com.pk, PTCL Touch mobile application or social media platforms like Facebook and Twitter for further information or queries.”
It added, “Customers are at the centre of all our activities. Our primary focus is always customers’ ease and convenience, providing an all-inclusive support service. As part of our strategy to provide reliable, resilient and fast internet services, we have embarked upon a comprehensive network transformation project. This will allow our customers to experience and enjoy reliable high speed internet.
Published in Daily Times, September 25th 2018.
